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Ndivhoniswani N
1 reviews | Active since Apr 2013
17 Feb 2015, 08:10
selling poor quality watches
I bought a watch on the 13th of december 2014 at truthworth pretoria CBD, by mid january the belts of the watch were all off to point that i could not wear it anymore,i took it back to truworth brooklyn, and they give me the same watch(new), and after a week the watch did the same thing i cant wear anymore, now m stuck with a brand new watch without belts,i dont know what to do with it.
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Truworths's replyOfficial
19 Feb 2015, 16:51Hello Tripplen02,
At Truworths, we strive to provide customers with merchandise that conforms to international quality standards. We were thus concerned to hear of your experience with one of our items.
Upon receipt of your post, we referred the matter to the management of the store where to the watch was returned for further investigation.
We would like to advise you that the warranty on this particular brand of watch only covers the mechanism and not the watch straps.
We trust that we have acceptably addressed your concerns and hope that you understand our stance in this matter.
Best regards,
Charmaine
At Truworths, we strive to provide customers with merchandise that conforms to international quality standards. We were thus concerned to hear of your experience with one of our items.
Upon receipt of your post, we referred the matter to the management of the store where to the watch was returned for further investigation.
We would like to advise you that the warranty on this particular brand of watch only covers the mechanism and not the watch straps.
We trust that we have acceptably addressed your concerns and hope that you understand our stance in this matter.
Best regards,
Charmaine
Truworths's reply19 Feb 2015, 16:51
Official
Hello Tripplen02,
At Truworths, we strive to provide customers with merchandise that conforms to international quality standards. We were thus concerned to hear of your experience with one of our items.
Upon receipt of your post, we referred the matter to the management of the store where to the watch was returned for further investigation.
We would like to advise you that the warranty on this particular brand of watch only covers the mechanism and not the watch straps.
We trust that we have acceptably addressed your concerns and hope that you understand our stance in this matter.
Best regards,
Charmaine
At Truworths, we strive to provide customers with merchandise that conforms to international quality standards. We were thus concerned to hear of your experience with one of our items.
Upon receipt of your post, we referred the matter to the management of the store where to the watch was returned for further investigation.
We would like to advise you that the warranty on this particular brand of watch only covers the mechanism and not the watch straps.
We trust that we have acceptably addressed your concerns and hope that you understand our stance in this matter.
Best regards,
Charmaine