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mphumzi M
1 reviews | Active since Dec 2015
05 Dec 2015, 05:31
security verification
the saleman asked for my i.d after i have waited a long time in his till i gave to him and he still phone for verification still waited the guy from the customer services asked me all my details that made me fill un welcomed at truworths and felt like they made me a ******** .maybe i dont deserve to buy from truworth .i dont deserve to have R15000 credit
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Truworths's replyOfficial
10 Dec 2015, 12:13Hello bizambatani,
Thank you for your post.
At Truworths, we take every necessary step to ensure the protection of our customer's accounts and therefore have certain measures in place.
Upon reviewing your account we established that a purchase was made on 27 November 2015 and the system prompted the consultant to verify your details.
We acknowledge your frustration in this regard, but wish to assure you that it is not our intention to cause you any upset or inconvenience and regret that it has been perceived as such.
Should you have any further enquiries, please do not hesitate to contact us via email on ***.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, we take every necessary step to ensure the protection of our customer's accounts and therefore have certain measures in place.
Upon reviewing your account we established that a purchase was made on 27 November 2015 and the system prompted the consultant to verify your details.
We acknowledge your frustration in this regard, but wish to assure you that it is not our intention to cause you any upset or inconvenience and regret that it has been perceived as such.
Should you have any further enquiries, please do not hesitate to contact us via email on ***.
Yours sincerely,
Lynn
Best regards,
Truworths's reply10 Dec 2015, 12:13
Official
Hello bizambatani,
Thank you for your post.
At Truworths, we take every necessary step to ensure the protection of our customer's accounts and therefore have certain measures in place.
Upon reviewing your account we established that a purchase was made on 27 November 2015 and the system prompted the consultant to verify your details.
We acknowledge your frustration in this regard, but wish to assure you that it is not our intention to cause you any upset or inconvenience and regret that it has been perceived as such.
Should you have any further enquiries, please do not hesitate to contact us via email on ***.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, we take every necessary step to ensure the protection of our customer's accounts and therefore have certain measures in place.
Upon reviewing your account we established that a purchase was made on 27 November 2015 and the system prompted the consultant to verify your details.
We acknowledge your frustration in this regard, but wish to assure you that it is not our intention to cause you any upset or inconvenience and regret that it has been perceived as such.
Should you have any further enquiries, please do not hesitate to contact us via email on ***.
Yours sincerely,
Lynn
Best regards,