DN
Daniel N
1 reviews | Active since Sept 2014
06 Jul 2015, 15:51
Security tag
I went to Truworths stores in Tygervalley on 03/07/2015 with my wife to buy some clothes because we were going to the Eastern Cape , they failed to remove the security tag from one of the items .We only realised that when we were in the Eastern Cape when i was about to wear the item , My wife stopped me from tearing it coz i was going to damage the item .I took it to one of the stores to remove it and to make matters even worse they told me to take it to Tygervalley even though I am showing the receipts .What frustrates me even more is that , that particular store is out of my way.....
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Truworths's replyOfficial
10 Jul 2015, 09:26Hello Daniel Ndyalvane,
At Truworths, we strive to always provide our customers with international standards of customer service excellence and a shopping experience that is both pleasant and effortless.
For this reason, we have addressed your concerns with the relevant manager of the store mentioned in your post.
We believe that you were contacted by the Store Supervisor, who has apologized for your experience, and will bring this matter to the attention of the Store Manager once she has returned. Further to this, this matter will be addressed with the store staff as to ensure that this remains an isolated incident.
Following our telephonic conversation, we wish to confirm that arrangements have been made to have the garment returned to store, in order for the security tag to be removed.
We once again wish to sincerely apologise for the inconvenience this matter has caused and would like to thank you informing us of this matter.
Please feel free to contact us on *** or via email on ***, should you have any further comments or suggestions.
Yours sincerely,
Lynn
At Truworths, we strive to always provide our customers with international standards of customer service excellence and a shopping experience that is both pleasant and effortless.
For this reason, we have addressed your concerns with the relevant manager of the store mentioned in your post.
We believe that you were contacted by the Store Supervisor, who has apologized for your experience, and will bring this matter to the attention of the Store Manager once she has returned. Further to this, this matter will be addressed with the store staff as to ensure that this remains an isolated incident.
Following our telephonic conversation, we wish to confirm that arrangements have been made to have the garment returned to store, in order for the security tag to be removed.
We once again wish to sincerely apologise for the inconvenience this matter has caused and would like to thank you informing us of this matter.
Please feel free to contact us on *** or via email on ***, should you have any further comments or suggestions.
Yours sincerely,
Lynn
Best regards,
Truworths's reply10 Jul 2015, 09:26
Official
Hello Daniel Ndyalvane,
At Truworths, we strive to always provide our customers with international standards of customer service excellence and a shopping experience that is both pleasant and effortless.
For this reason, we have addressed your concerns with the relevant manager of the store mentioned in your post.
We believe that you were contacted by the Store Supervisor, who has apologized for your experience, and will bring this matter to the attention of the Store Manager once she has returned. Further to this, this matter will be addressed with the store staff as to ensure that this remains an isolated incident.
Following our telephonic conversation, we wish to confirm that arrangements have been made to have the garment returned to store, in order for the security tag to be removed.
We once again wish to sincerely apologise for the inconvenience this matter has caused and would like to thank you informing us of this matter.
Please feel free to contact us on *** or via email on ***, should you have any further comments or suggestions.
Yours sincerely,
Lynn
At Truworths, we strive to always provide our customers with international standards of customer service excellence and a shopping experience that is both pleasant and effortless.
For this reason, we have addressed your concerns with the relevant manager of the store mentioned in your post.
We believe that you were contacted by the Store Supervisor, who has apologized for your experience, and will bring this matter to the attention of the Store Manager once she has returned. Further to this, this matter will be addressed with the store staff as to ensure that this remains an isolated incident.
Following our telephonic conversation, we wish to confirm that arrangements have been made to have the garment returned to store, in order for the security tag to be removed.
We once again wish to sincerely apologise for the inconvenience this matter has caused and would like to thank you informing us of this matter.
Please feel free to contact us on *** or via email on ***, should you have any further comments or suggestions.
Yours sincerely,
Lynn
Best regards,