SM
Sithobekile M
1 reviews | Active since Jan 2017
07 Feb 2019, 10:59
Security measures
I'd like to say thank you to Truworths for putting security measures in place to guard us against *****.I received a message telling me that I was about to link my Truworths Account Card to my online shopping profile.I did not do such a thing.Obviously someone was trying to **********ly order some things using my account.But I thank Truworths for sending the message with the OTP. So the ********** were not able to complete the procedure because they didn't have the OTP. Although they later tried to port my number but they failed also. However my worry is ; how do they get my details since I didn't lose my cards?
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Truworths's replyOfficial
11 Feb 2019, 15:35 Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. We always ensure that our customers’ information is protected.
Our security measure is implemented to protect our customers’ at all times, as you are our main priority. We wish to advise that we are thankful that you appreciate our effort in protecting our customers. Furthermore, we escalated your concerns raised to our Forensic department to investigate and feedback will be provided to you telephonically should we make any findings.
We will be sure to share your comments with our management team. Should you have any further queries, concerns or suggestions please contact us directly on *** or via email *** .
Kind regards,
Truworths Online Team
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. We always ensure that our customers’ information is protected.
Our security measure is implemented to protect our customers’ at all times, as you are our main priority. We wish to advise that we are thankful that you appreciate our effort in protecting our customers. Furthermore, we escalated your concerns raised to our Forensic department to investigate and feedback will be provided to you telephonically should we make any findings.
We will be sure to share your comments with our management team. Should you have any further queries, concerns or suggestions please contact us directly on *** or via email *** .
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply11 Feb 2019, 15:35
Official
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. We always ensure that our customers’ information is protected.
Our security measure is implemented to protect our customers’ at all times, as you are our main priority. We wish to advise that we are thankful that you appreciate our effort in protecting our customers. Furthermore, we escalated your concerns raised to our Forensic department to investigate and feedback will be provided to you telephonically should we make any findings.
We will be sure to share your comments with our management team. Should you have any further queries, concerns or suggestions please contact us directly on *** or via email *** .
Kind regards,
Truworths Online Team
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. We always ensure that our customers’ information is protected.
Our security measure is implemented to protect our customers’ at all times, as you are our main priority. We wish to advise that we are thankful that you appreciate our effort in protecting our customers. Furthermore, we escalated your concerns raised to our Forensic department to investigate and feedback will be provided to you telephonically should we make any findings.
We will be sure to share your comments with our management team. Should you have any further queries, concerns or suggestions please contact us directly on *** or via email *** .
Kind regards,
Truworths Online Team
Best regards,