LM
Lesego M
1 reviews | Active since Jul 2012
18 Mar 2019, 05:03
Security behaviour over ruled
We went to truworths at mall of africa yesterday me and my sister we were treated like ********* by the security guards, I felt so embarrassed and hurt by their behaviour. It took me a while to notice that we were followed while we're we shopping, we were treated like *******, and surprisingly we are truworths full time customers, we wear their clothing. We cannot allow such a behaviour at all, we are not *******. I won't be shopping again at truworths mall of africa, their security guards treats ppl like *********.
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Replies (2)
Truworths's replyOfficial
18 Mar 2019, 14:25 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply18 Mar 2019, 14:25
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's replyOfficial
19 Mar 2019, 09:41 Thank you for your post.
At Truworths we pride ourselves at giving exceptional service and therefore we were very concerned to hear of your experience at one of our stores.
Although the security guards who are based in our stores are contracted to us, they are required to abide by our policies and procedures. We can confirm that the Store Manager at our Mall of Africa store has been in contact with you regarding your concerns raised and has apologised for the manner in which both you and your sister felt you were treated by the security guards. We are pleased that we could satisfactorily resolve this matter with you.
We apologise for the inconvenience caused and we look forward to seeing you in our stores again soon! If you would like to contact us directly, please feel free to call 021- *** or e-mail ***. Kind regards, Truworths Online Team
At Truworths we pride ourselves at giving exceptional service and therefore we were very concerned to hear of your experience at one of our stores.
Although the security guards who are based in our stores are contracted to us, they are required to abide by our policies and procedures. We can confirm that the Store Manager at our Mall of Africa store has been in contact with you regarding your concerns raised and has apologised for the manner in which both you and your sister felt you were treated by the security guards. We are pleased that we could satisfactorily resolve this matter with you.
We apologise for the inconvenience caused and we look forward to seeing you in our stores again soon! If you would like to contact us directly, please feel free to call 021- *** or e-mail ***. Kind regards, Truworths Online Team
Best regards,
Truworths's reply19 Mar 2019, 09:41
Official
Thank you for your post.
At Truworths we pride ourselves at giving exceptional service and therefore we were very concerned to hear of your experience at one of our stores.
Although the security guards who are based in our stores are contracted to us, they are required to abide by our policies and procedures. We can confirm that the Store Manager at our Mall of Africa store has been in contact with you regarding your concerns raised and has apologised for the manner in which both you and your sister felt you were treated by the security guards. We are pleased that we could satisfactorily resolve this matter with you.
We apologise for the inconvenience caused and we look forward to seeing you in our stores again soon! If you would like to contact us directly, please feel free to call 021- *** or e-mail ***. Kind regards, Truworths Online Team
At Truworths we pride ourselves at giving exceptional service and therefore we were very concerned to hear of your experience at one of our stores.
Although the security guards who are based in our stores are contracted to us, they are required to abide by our policies and procedures. We can confirm that the Store Manager at our Mall of Africa store has been in contact with you regarding your concerns raised and has apologised for the manner in which both you and your sister felt you were treated by the security guards. We are pleased that we could satisfactorily resolve this matter with you.
We apologise for the inconvenience caused and we look forward to seeing you in our stores again soon! If you would like to contact us directly, please feel free to call 021- *** or e-mail ***. Kind regards, Truworths Online Team
Best regards,