NM
Nthati M
1 reviews | Active since Apr 2009
05 Mar 2016, 22:08
Scolding my kids with a shop full
I went to earth child menlyn store today for exchange with my kids, and they dropped clothes on the floor, an assistant Penelope scolded my kids instead of talking to them like humans with a shop full of people, she killed their confidence . What do you expect in a kids store...
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Truworths's replyOfficial
08 Mar 2016, 15:28Hello bohlokoa,
Thank you for your post.
The incident described in your post is completely unacceptable as we train our staff to always treat customers in a professional and respectful manner. We therefore immediately contacted the Store Manager to address your concerns with the staff member involved.
The Store Manager informed us that the consultant could have handled the matter in more discreet and professional. We believe that she has contacted you to apologize for this and to welcome you back to the store.
We are pleased that we were able to sufficiently attend to your concerns and we look forward to seeing you and your children in our store again soon.
Yours sincerely,
Lynn
Thank you for your post.
The incident described in your post is completely unacceptable as we train our staff to always treat customers in a professional and respectful manner. We therefore immediately contacted the Store Manager to address your concerns with the staff member involved.
The Store Manager informed us that the consultant could have handled the matter in more discreet and professional. We believe that she has contacted you to apologize for this and to welcome you back to the store.
We are pleased that we were able to sufficiently attend to your concerns and we look forward to seeing you and your children in our store again soon.
Yours sincerely,
Lynn
Truworths's reply08 Mar 2016, 15:28
Official
Hello bohlokoa,
Thank you for your post.
The incident described in your post is completely unacceptable as we train our staff to always treat customers in a professional and respectful manner. We therefore immediately contacted the Store Manager to address your concerns with the staff member involved.
The Store Manager informed us that the consultant could have handled the matter in more discreet and professional. We believe that she has contacted you to apologize for this and to welcome you back to the store.
We are pleased that we were able to sufficiently attend to your concerns and we look forward to seeing you and your children in our store again soon.
Yours sincerely,
Lynn
Thank you for your post.
The incident described in your post is completely unacceptable as we train our staff to always treat customers in a professional and respectful manner. We therefore immediately contacted the Store Manager to address your concerns with the staff member involved.
The Store Manager informed us that the consultant could have handled the matter in more discreet and professional. We believe that she has contacted you to apologize for this and to welcome you back to the store.
We are pleased that we were able to sufficiently attend to your concerns and we look forward to seeing you and your children in our store again soon.
Yours sincerely,
Lynn