1 reviews | Active since Dec 2017
SARS cannot pay my money because of truworths
Upon applying for my Truworths account, the attendant did not insert all 3 my initials onto the system. SARS owes me R 14000 which I felt that December would be okay for me to take it out and use as needed. SARS refuses my proof of address which is my only account which is the Truworths monthly statements. I called 21 ********** which is Truworths, whereby I was told I cannot be helped this month but instead wait 1 to 2 months for a new statement with changes... IS IT MY FAULT THAT YOU STAFF DID NOT INCLUDE MY INITIALS AS LEGALLY STATED ON MY ID???????? I demand a letter within this week or a new statement with ALL my initials and surname on it!!!! TAV WILIIAMS!!!!! I expect a response in this week as you will see on your records how long I have been a loyal purchaser and payer to my Truworths ''Trustworthy" clothing account! SARS confirmed they want nothing other than just the statement or letter from Truworths with ALL my initials and surnam and address!!!!
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore concerned to learn of your unhappiness with the level of service recently received from us.
In line with your request, we have amended your initials on your account. This update will on the other hand only reflect on your next account statement for January 2018. We have however in the interim sent to you an up to date letter reflecting the update.
We trust that we were able to adequately attend to your concerns raised. Should you require any further assistance, please do not hesitate to contact us either telephonically or via email.
Kind regards,
Truworths Online Team
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore concerned to learn of your unhappiness with the level of service recently received from us.
In line with your request, we have amended your initials on your account. This update will on the other hand only reflect on your next account statement for January 2018. We have however in the interim sent to you an up to date letter reflecting the update.
We trust that we were able to adequately attend to your concerns raised. Should you require any further assistance, please do not hesitate to contact us either telephonically or via email.
Kind regards,
Truworths Online Team