1 reviews | Active since Oct 2016
Sandton Truworth refuse to credit my phone
<p>the manager Shereen at truworth sandton she's currently refusing to credit a faulty phone which i purchase from them, they took the phone to MTN for assessment, where they adviced me to get another device but i refused to take another one just want them to credit it,the manager Shereen at sandton truworth says MTN are refusing to credit, but today the 24 october 2016 mtn said truworth are the one to credit the phone, i only bought the phone in august 2016 but experienced the faulty issue mid september, returned it 25 september. sales person Carol and Kamo Mukhara. their contact ********** </p>
Thank you for bringing your concerns to our attention.
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in all that we do.
We believe as part of our Cellphone Returns Procedure, your cellphone was sent to MTN for an assessment. Following a thorough evaluation, MTN confirmed that they will not be repairing the phone, but instead gave authorization to either replace or credit the cell phone for you.
We confirm that you have in the interim been contacted regarding the outcome to your query, and that the cellphone has been credited from your account.
We wish to make use of this opportunity to sincerely apologise to you for the inconvenience and frustration experienced as a result of this matter. We are however pleased that this has been acceptably resolved.
Truworths Online Team
Thank you for bringing your concerns to our attention.
At Truworths our Customers are our number one priority and we strive to offer excellent customer service in all that we do.
We believe as part of our Cellphone Returns Procedure, your cellphone was sent to MTN for an assessment. Following a thorough evaluation, MTN confirmed that they will not be repairing the phone, but instead gave authorization to either replace or credit the cell phone for you.
We confirm that you have in the interim been contacted regarding the outcome to your query, and that the cellphone has been credited from your account.
We wish to make use of this opportunity to sincerely apologise to you for the inconvenience and frustration experienced as a result of this matter. We are however pleased that this has been acceptably resolved.
Truworths Online Team