SALES LADY WAS RUDE AND IMPATIENT

I am not happy with the service I got at truworths in Germiston yesterday.

The person who was called to come and help me was rude and impatient.

1. I asked if she can give me a phone that is similar so can se see how it works especially the features, she rudely rep**** "there isn't" 2. She asked me what colour I want for my phone without giving me the options, how must I know what colours they have? 3. So she took only my ID, left and didn't say anything, so I assumed she was going to get the phone because she had left everything there on the cellphone isle and someone screamed from the store asking me if it's blue or black, I told them blue and waited. 4. After a while I saw she was at the till so I followed her there and asked her how much is insurance and she rudely rep**** "we don't have". 5. She inserted a new sim card and did whatever, I don't know what she was doing as she did not explain anything to me from the beginning till she was done. 6. Only when she gave me the phone she said I must not remove the sim card for 7 days and I need to activate it by purchasing R30 airtime but when I got home the sim card is not registered. 7. Because she had done everything by herself, she selected a month plan without asking me and she didn't even bother to tell me what she had done. So now I just phoned customer care and they tell me cell phone deal are to be paid over a period of 6 months. If she had bothered to tell me I was going to take a cheaper phone. 8. Then by the time i left the store was closed and she didn't even bother to tell me I can't' use the main door. I had to keep asking around the people I saw after that because she had just vanished.

And now I just phoned to speak to the store manager and she said 'Sorry, I will get the sales lady to phone you back , explain and apologize. She didn't even fix it as a manager. I mean whats the point of explaining everything now over the phone. And the lady has the audacity to tell me that it's on my receipt at the top. Point is, she was supposed to explain everything to me then I would have taken a cheaper phone.