1 reviews | Active since Aug 2018
Sale Items labled prior to Sale Action Date and Time
Poor Sale Adverti*****t. Marking items on Sale, when Sale only starts the following day 12pm. No restriction area set to prevent customers from shopping sale items as per the already marked down prices. With fully loaded arms of items, at 3 occasions the floor staff could advised me that the sale only starts the next day, but they all ignored me and did not make way while I searched through the items.
Thank you for bringing this matter to our attention.
We were informed that on the day of your visit to the store, they were still in the process of marking down the items for the sale that was only due to commence the following day.
Even though you were later informed of the procedures involved with any upcoming sale, and there was signage up in store to indicate when the sale was due to start, you were not pleased with the manner in which you were attended to.
For this reason, the matter was further escalated to the respective Area Manager, who has subsequently been in contact with you, to discuss the matter further.
We sincerely apologise for any inconvenience and frustration caused, and hope that we were able to acceptably address your concerns raised.
Should you require assistance with any other matter of concern, do not hesitate to contact us directly on *** or send an e-mail to ***, and we will gladly assist you.
Kind regards,
Truworths Online Team
Thank you for bringing this matter to our attention.
We were informed that on the day of your visit to the store, they were still in the process of marking down the items for the sale that was only due to commence the following day.
Even though you were later informed of the procedures involved with any upcoming sale, and there was signage up in store to indicate when the sale was due to start, you were not pleased with the manner in which you were attended to.
For this reason, the matter was further escalated to the respective Area Manager, who has subsequently been in contact with you, to discuss the matter further.
We sincerely apologise for any inconvenience and frustration caused, and hope that we were able to acceptably address your concerns raised.
Should you require assistance with any other matter of concern, do not hesitate to contact us directly on *** or send an e-mail to ***, and we will gladly assist you.
Kind regards,
Truworths Online Team