JP
Janet P

1 reviews | Active since Apr 2019

05 Apr 2019, 21:06

Rudest manager EVER!!!!!

For the last year since l shop at Truworths mosselbay mall l notice that there are everytime new staff members and it was abit strange for me so l thought bymyself maybe people dont want to work nowadays until l discover the reason why..l have never ever seen a manager so rude like that lady she really dont knw how to speak to her staff specially infront of customers and that is so embarrasing for them..and are the manager suppose to work on a cashiers till because that was asof she got angry because the cashier dont want her to work on her till that is totally a big NO...dont the higher management look into things like that like why do staff members leave one after the other there must be a reason for that and do they have one on one sessions with the staffmembers...if it was me even l dont want to work with a manager so rude like that...stores lose hard workers because of how the manager treats the staff and no one says a word about it...so unfaire..l will neve shop there again even though the staff is so nice but the manager puts me totally off

0
Replies (2)
Truworths
Truworths's reply06 Apr 2019, 08:36
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team
Truworths
Truworths's reply08 Apr 2019, 11:08
Official
 Thank you for your post. 

Our Management teams and consultants are mandated to uphold the international service standards we expect from all staff as well as portray a professional behavior at all times. We are therefore concerned to hear about your experience and escalated this matter to the relevant Area Manager to attend to. 

We regret not having reached you on your telephone, and we encourage you to contact us directly on *** or via email *** to discuss your post. 

Hope to hear from you soon. 

Kind regards, 

Truworths Online team