1 reviews | Active since Jul 2013
rudeness is the order of the day
it seems you have people working at your customer care and accounts department that are clearly unhappy with their jobs. so to ease the frustration it seems like a whole lot of fun to shout and scream at clients. i am actually shocked and amused at the same time by how such a big company has such staff and nothing is being done about them. it is amusing that i made payment arrangements and have stuck to the agreed amount but that rue woman saw it fit to inform me that i am underpaying. how exactly am i underpaying when i made an arrangement to pay x amount until i finish off and close the account? i look forward to settling my account and never purchasing from your store again. As for your rude agents, they may hate their jobs they should take that up with management instead of clients. shocking and disgusting. the woman was shouting and screaming then even said ya you underpaid you will not use this account until you pay and i will keep calling like what the fudge???
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account we established that it is being handled by an outside collector Blake and Associates on our behalf. As we mandate all agencies affiliated to us to uphold our high service standards we immediately escalated your concerns to their management team.
We were informed that they have investigated this matter and confirmed that the conduct of the consultant in question was unacceptable and they will therefore have the appropriate corrective action taken as to ensure that this remains an isolated incident. We were informed that a representative from Blake and Associates has attempted to contact you to apologize for your experience in this regard, but were regretfully unsuccessful in his attempts.
Further to this we wish to advise you were correctly informed by the consultant the current amounts paid towards your account has not been sufficient to cover the arrears due therefore your account has remained in arrears.
We value your patronage and trust that we were able to adequately respond to your query.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account we established that it is being handled by an outside collector Blake and Associates on our behalf. As we mandate all agencies affiliated to us to uphold our high service standards we immediately escalated your concerns to their management team.
We were informed that they have investigated this matter and confirmed that the conduct of the consultant in question was unacceptable and they will therefore have the appropriate corrective action taken as to ensure that this remains an isolated incident. We were informed that a representative from Blake and Associates has attempted to contact you to apologize for your experience in this regard, but were regretfully unsuccessful in his attempts.
Further to this we wish to advise you were correctly informed by the consultant the current amounts paid towards your account has not been sufficient to cover the arrears due therefore your account has remained in arrears.
We value your patronage and trust that we were able to adequately respond to your query.
Kind regards,
Lynn