1 reviews | Active since Dec 2017
Rudeness and under delivery
I have placed an order online on Thursday no message received to notify me that my item is not found.had to call in holded for 20 min to be told that u r never gonna get delivery before friday. No man we apologise. For such an expensive retail store this is the ****test service ever. How does a big company like truworths open an online shop which they cannot manage? How can item not be found whereas the online shows how many is available bt does not show were the iterm is..it does not make business sense at all.k23BV2QTER
Thank you for your post.
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We tried to make contact with you telephonically, but were regrettably unsuccessful in our attempts. We can however confirm that the item ordered has in the interim been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post.
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We tried to make contact with you telephonically, but were regrettably unsuccessful in our attempts. We can however confirm that the item ordered has in the interim been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Kind regards,
Truworths Online Team