TN
Thuli N
1 reviews | Active since Mar 2014
10 Dec 2015, 14:02
rudeness
I went to enquire at the counter and the cashier rudely responded and said why I not joining the queue. There was no queue and she was not attending to any client. I greeted her firstly to which she did not respond. I'm so disappointed at the level of service offered by truworths
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
14 Dec 2015, 14:35Hello Poshn,
At Truworths, we always strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
As we were concerned to read of your experience at one of our stores, we referred the matter to the relevant management to address. We believe that the Store Supervisor has been in contact with you to discuss your concerns and has apologized to you for the manner in which the consultant assisted you on the day.
We have been advised that the offending staff member will be addressed regarding her conduct and the appropriate corrective action will be taken to ensure that this behavior is not repeated.
We are pleased that we have adequately attended to this matter for you.
Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to ***, and we will gladly assist.
Kind regards,
Lynn
At Truworths, we always strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
As we were concerned to read of your experience at one of our stores, we referred the matter to the relevant management to address. We believe that the Store Supervisor has been in contact with you to discuss your concerns and has apologized to you for the manner in which the consultant assisted you on the day.
We have been advised that the offending staff member will be addressed regarding her conduct and the appropriate corrective action will be taken to ensure that this behavior is not repeated.
We are pleased that we have adequately attended to this matter for you.
Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to ***, and we will gladly assist.
Kind regards,
Lynn
Truworths's reply14 Dec 2015, 14:35
Official
Hello Poshn,
At Truworths, we always strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
As we were concerned to read of your experience at one of our stores, we referred the matter to the relevant management to address. We believe that the Store Supervisor has been in contact with you to discuss your concerns and has apologized to you for the manner in which the consultant assisted you on the day.
We have been advised that the offending staff member will be addressed regarding her conduct and the appropriate corrective action will be taken to ensure that this behavior is not repeated.
We are pleased that we have adequately attended to this matter for you.
Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to ***, and we will gladly assist.
Kind regards,
Lynn
At Truworths, we always strive to provide our customers with an effortless shopping experience, where they are assisted by efficient and enthusiastic consultants.
As we were concerned to read of your experience at one of our stores, we referred the matter to the relevant management to address. We believe that the Store Supervisor has been in contact with you to discuss your concerns and has apologized to you for the manner in which the consultant assisted you on the day.
We have been advised that the offending staff member will be addressed regarding her conduct and the appropriate corrective action will be taken to ensure that this behavior is not repeated.
We are pleased that we have adequately attended to this matter for you.
Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to ***, and we will gladly assist.
Kind regards,
Lynn