1 reviews | Active since Oct 2009
Rude telephone operator
I have been a customer of Truworths for about +-13 years now. You don't have an account with a store for over a decade if you are a bad payer. Well, I slipped up this month and paid the R140 that was due a week late. 13+ means nothing to these people. So, this person phones me 19:20 in the evening with an extremely snotty and condescending attitude regarding R140. Well, I lost my cool, since I have not gone to bed before 00:30 for over a week now, due to having a lot of work (so I apologize about that). Lack of sleep and this person's rancid attitude broke the camel's back. Truworths, you can go to a place the sun don't shine. Phoning people after hours is ethically problematic. So I've taken the liberty of paying everything I owed you...and you can kiss this client goodbye. I will never ever walk into your stores again. I have an R18800 credit limit with you, please close me account. Don't phone me with special offers and please don't sell my contact info to other companies. Good day and good riddance to bad *******. By the way, people, don't buy jeans from Truworths. They fall apart within a year.
We thank you for bringing this matter to our attention.
Upon receipt of your post, we contacted the relevant Supervisor of our collections department, as we do not condone the type of behavior described in your post.
She has tried to reach you on your cell phone; and the landline provided on your Truworths account however there was no answer on both numbers.
Feedback is fundamental to the development and success of our company; therefore we wish to extend our thanks and humblest apologies to you for any upset caused as a result of this matter.
We can assure you that this service matter will most definitely be addressed with our National Collections Manager so that all agents can be reminded of the importance of upholding our high service standards at all times.
Should you have any other feedback or concern, kindly contact us on 021- *** or email: *** and we will gladly assist.
Yours sincerely,
Lynn
We thank you for bringing this matter to our attention.
Upon receipt of your post, we contacted the relevant Supervisor of our collections department, as we do not condone the type of behavior described in your post.
She has tried to reach you on your cell phone; and the landline provided on your Truworths account however there was no answer on both numbers.
Feedback is fundamental to the development and success of our company; therefore we wish to extend our thanks and humblest apologies to you for any upset caused as a result of this matter.
We can assure you that this service matter will most definitely be addressed with our National Collections Manager so that all agents can be reminded of the importance of upholding our high service standards at all times.
Should you have any other feedback or concern, kindly contact us on 021- *** or email: *** and we will gladly assist.
Yours sincerely,
Lynn