MJ
Magdalene J
1 reviews | Active since Apr 2013
16 Sept 2019, 11:49
Rude telecommunications
Due to unforseen circumstances, I missed a payment of under 400, today i get a call from the Bloemfontein truworths office to ask when I can make a payment, of which i by all means agree to a date where I know I can make a payment within a month. The caller then demands to know why I cant make a payment today and is plain down rude and all in my buisness. Firstly I agreed to make the payment, second nothing gives the caller to cross question me, if that is in there job description, truworths please rethink it
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Replies (2)
Truworths's replyOfficial
16 Sept 2019, 12:32We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply16 Sept 2019, 12:32
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
17 Sept 2019, 14:55Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors who will contact you soon. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors who will contact you soon. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply17 Sept 2019, 14:55
Official
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors who will contact you soon. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter to the consultant’s superiors who will contact you soon. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team