Rude staff members
<p>I was not treated right at Truworths Secunda branch staff members were so rude.im so dissapointed</p>
Thank you for your post.
At Truworths, our aim is that every customer enjoys a shopping experience that is as effortless as it is pleasant and we therefore encourage our staff to treat our customers in a professional and respectful manner at all times. It is concerning to read that you have left our store not having experienced this on the day of your visit.
We can confirm that we have contacted you to discuss your concerns and have escalated this matter to the Area Manager of the store to investigate and address. She will be in contact with you shortly in this regard.
We wish to convey our sincerest apologies for the manner in which you were assisted. We certainly hope that your experience has not deterred you and that the attention afforded to your query has re-assured you of your value to our company.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further comments, suggestions or enquiries.
Yours in service,
Truworths Online Team
Thank you for your post.
At Truworths, our aim is that every customer enjoys a shopping experience that is as effortless as it is pleasant and we therefore encourage our staff to treat our customers in a professional and respectful manner at all times. It is concerning to read that you have left our store not having experienced this on the day of your visit.
We can confirm that we have contacted you to discuss your concerns and have escalated this matter to the Area Manager of the store to investigate and address. She will be in contact with you shortly in this regard.
We wish to convey our sincerest apologies for the manner in which you were assisted. We certainly hope that your experience has not deterred you and that the attention afforded to your query has re-assured you of your value to our company.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further comments, suggestions or enquiries.
Yours in service,
Truworths Online Team