ND
NELISWA D

1 reviews | Active since Dec 2017

27 Mar 2021, 18:48

Rude security store

I'm very upset and disappointed with the security lady that works in Thruworths Promenade. While I was there today with my 13 year old daughter standing in our social distance line as usual. She asked if my child is with me and I say yes she asked her to wait outside. I. told her she can't she is a minor and nowwadays is not safe for our kids. She pointed at me and said I'm one of the people that wants thruworths to close. That's where I asked her how because we followed the rules and I can't let her out of my site it's not safe anymore more. She looked at my daughter and said this old woman thats were I lost my temper and I told her a peace of mind to the extent I went to the store manager and the manager was shocked and asked why can't she let the child stand next to her as I'm the mother then the manager apologized. To be honest I was very hurt and disappointed by the security to be so cruel to my child. Thruworths in Promenade how I wish you could deal with the lady accordingly. I really love the store but today it made me to think otherwise and I think now I will stop going to the store.

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Replies (2)
Truworths
Truworths's reply01 Apr 2021, 11:07
Official
Thank you for your post.

Upon receipt of your post, we escalated your query to the relevant Management to address.

We can confirm that the Management at the relevant Store has been in contact with you to convey our sincerest apologies, and are please that this matter has been resolved.

We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern. 

Kind regards, 

Truworths Online Team

Best regards,

ND
NELISWA D's update01 Apr 2021, 11:54
Reviewer Update
Thank you very much for your response on this matter , even though i did not buy what i wanted at the store because of the way i was upset .I ended up paying my account and went home.

Thanks once again