1 reviews | Active since Sept 2015
Rude (Please listen to the phone conversation)
I received a call from the lady do not even know her name at 13:04 at first she introduced herself she was so fast and breaking could not understand what she was ssaying when I tried to tell her she got all rude and loud on me and shouted at me, this I cant even explained but if the supervisor and the manager could listen to the conversation and tell me if that is the way they train their staff, I even asked her why is she so rude and does she love her job cause the way she was carrying on gave me an idea that she hates her job I mean where does she get the right to spek to me the way she did and she didn't even give me a chance to speak it was so bad it messed up my day I understand that I have to pay but yes I made arrangements that I will pay since im a student but no she was shouting and shouting and shouting and shouting at me ..... I have other accounts in other shops but their call centre agents are not this rude. TRUWORTHS IS THE WORST would not advise anyone to open an account there if this is how they treat their customers I just wnna pay and close this account! <br> please listen to the phone conversation and tell me if that is ohk?
Thank you for your post and allowing us the opportunity to respond.
We were truly concerned to read about your experience and therefore conducted an investigation into your concerns raised.
We established that your account is currently being handled by Blake and Associates, to do collections on our on our behalf. We therefore, escalated your concerns to their management team.
We were informed that their Collections Manager has listened to the call recording mentioned in your post and the manner in which the consultant attended to your call was not in line with our high service standards. He will therefore have the appropriate corrective action taken as to ensure that this level of service is not repeated.
Further to this, he has attempted to contact you but was regrettably unsuccessful in his attempts and has therefore sent you and email to apologize for the service you have received in this regard.
In addition, we sincerely apologise for any inconvenience that was caused to you and trust that we have adequately attended to your query.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We were truly concerned to read about your experience and therefore conducted an investigation into your concerns raised.
We established that your account is currently being handled by Blake and Associates, to do collections on our on our behalf. We therefore, escalated your concerns to their management team.
We were informed that their Collections Manager has listened to the call recording mentioned in your post and the manner in which the consultant attended to your call was not in line with our high service standards. He will therefore have the appropriate corrective action taken as to ensure that this level of service is not repeated.
Further to this, he has attempted to contact you but was regrettably unsuccessful in his attempts and has therefore sent you and email to apologize for the service you have received in this regard.
In addition, we sincerely apologise for any inconvenience that was caused to you and trust that we have adequately attended to your query.
Yours sincerely,
Lynn