1 reviews | Active since Jul 2016
Rude employee = lost sale
<p>I went to Truworths Pinetown in Pinecrest Mall, they had a sale wich attracted me into the store, I fell in love with a cute black skirt & when I went to fit it, this rude employee told me @ the entrance of the change rooms that I can't try on the skirt as the sale hasn't started, she went on to inform me rudely that they hadn't put the danger tape & if they had danger tape I wouldn't have gotten my hands on the skirt, rules are rules I can't try it on till 12:00. Keep in mind there were other customers picking clothes while there were employees around assisting & not telling us that we can't enter or touch till noon. I'm very disappointed in the service I received, the rudeness of the employee caused me to walk out the store, & therefore Truworths lost a sale. </p>
The service described in your post is in no way line with the high service standards we strive to offer our customers.
Customers are allowed to fit and purchase sale items. However, if a customer wants to purchase the sale item at a further reduced price of up to less 25% then the customer must wait until it starts at 12h00 of the advertised day.
The manager informed us that she was not aware of the incident that occurred and has attempted to contact you to discuss your concerns and to obtain further information. She has regretfully been unsuccessful in her attempts but will continue to try and reach you in order to resolve this matter.
Kindly be advised that you may also contact the manager directly on 031- ********** .
We sincerely apologize for the manner in which you were assisted at our store and believe that this matter will be satisfactorily attended to once the manager has made contact with you.
Yours sincerely,
Truworths Online Team
The service described in your post is in no way line with the high service standards we strive to offer our customers.
Customers are allowed to fit and purchase sale items. However, if a customer wants to purchase the sale item at a further reduced price of up to less 25% then the customer must wait until it starts at 12h00 of the advertised day.
The manager informed us that she was not aware of the incident that occurred and has attempted to contact you to discuss your concerns and to obtain further information. She has regretfully been unsuccessful in her attempts but will continue to try and reach you in order to resolve this matter.
Kindly be advised that you may also contact the manager directly on 031- ********** .
We sincerely apologize for the manner in which you were assisted at our store and believe that this matter will be satisfactorily attended to once the manager has made contact with you.
Yours sincerely,
Truworths Online Team