1 reviews | Active since Aug 2015
Rude Customer Consultant
Yesterday I received a call from one of your consultants at the call centre. She was very, very rude and did not show any indication that she knew how to do her job. Firstly, she bombarded me with questions, which made me very angry and asked me to forward my bank statements and payslips. This is frustrating as my Truworths account has already been opened, it is very inconvenient for me, to now get bank statements and email my payslips. Every other account that I have, did not request for these documents. I told the lady about this and she then retorted \So you're not going to do it?"and \""You're not interested?\"" - What kind of person that deals with customer relations speaks like that? It may sound quite simple"
Thank you for your post.
The service described in your post is truly deplorable and we wish to convey our sincerest apologies for the conduct of the consultant during the call.
Whilst we acknowledge that the call mentioned in your post was made from an agency contracted by us, they are obligated to uphold our high service standards. We have therefore brought this matter to the attention of the relevant management.
When we request proof of income, it is definitely not to frustrate and /or inconvenience our customers. This is a requirement stipulated in the National Credit Act (NCA) and as a retailer who complies with all applicable legislation we are obligated to receive the necessary documentation.
We regret that we were unable to reach you on your contact number provided however trust that we have acceptably responded to your query.
Please feel free to contact us on *** or via email on *** and we will gladly assist.
Yours sincerely,
Lynn
Thank you for your post.
The service described in your post is truly deplorable and we wish to convey our sincerest apologies for the conduct of the consultant during the call.
Whilst we acknowledge that the call mentioned in your post was made from an agency contracted by us, they are obligated to uphold our high service standards. We have therefore brought this matter to the attention of the relevant management.
When we request proof of income, it is definitely not to frustrate and /or inconvenience our customers. This is a requirement stipulated in the National Credit Act (NCA) and as a retailer who complies with all applicable legislation we are obligated to receive the necessary documentation.
We regret that we were unable to reach you on your contact number provided however trust that we have acceptably responded to your query.
Please feel free to contact us on *** or via email on *** and we will gladly assist.
Yours sincerely,
Lynn