Rude Consultant - Zero customer Service

I receive a gift from daughter-in-law. I tried to return to the store i was told they need a till slip of I don't have. I called H/O 19/09/2023 the customer service consultant was rude the tone was unreelable stressing WE NEED A TILL I asked her name she slap a phone on my ear. I called a gain it took too long to be answer. I explain to the lady what happened I asked her to put me through to the supervisor she put me on hold for 15 minutes holding. I have been a account hold for more than 40yrs. IT IS PATHETIC. Will close my account. I m not begging I m buying. Woolworths exchange even you don't have a slip as long as the item is still in good condition with a swing tag. Wont advise even my enemy to go and buy at Truworths