1 reviews | Active since Sept 2012
Rude consultant / failure to notify me of amount due
Today I recieved a phone call from
One K****tozo
She was extremely rude
Called me and immediately asked me to verify my details without any introduction what so ever
My first impression was that she was a *********
She advised me that my account is in arrears something which I was totally oblivious to as I had received no sms from truworths informing me of amount due
So if any money is in fact outstanding it is purely down to you providing a failed service
I didn’t not recieve a statement or sms notification of amount due
Kindly advise me what amount is due and I will address
As for k****tozo she was rude
Her tone of voice imp**** that I was ducking payment which is not the case
My accounts are never in arrears
I do not take kindly to her actions
If she is not reprimanded and I do not recieve an apology from her personally
I WILL BE CLOSING THE ACCOUNT
Thank you for your post.
At Truworths, customer service excellence is of primary importance to us and we thank you for alerting us of this matter. As we were disappointed to hear about your experience, we escalated this matter for immediate attention.
We sincerely apologise for any inconvenience resulting from your concerns raised. We can verify that you have been contacted by the relevant Management team to discuss your concerns and we are pleased that this matter has been acceptably resolved.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team
Thank you for your post.
At Truworths, customer service excellence is of primary importance to us and we thank you for alerting us of this matter. As we were disappointed to hear about your experience, we escalated this matter for immediate attention.
We sincerely apologise for any inconvenience resulting from your concerns raised. We can verify that you have been contacted by the relevant Management team to discuss your concerns and we are pleased that this matter has been acceptably resolved.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team