DN
Digit@l_Sheep93 Nekhumbe

1 reviews | Active since Mar 2012

17 Feb 2023, 13:30

Rude consultant ***

I didn't pay the entire amount in January, but the way the Truworth consultant communicates with people is improper and disrespectful, demanding me to validate my phone number and ID and threatening that he has them on file and I will be blacklisted. I, for one, am making him work hard. I'm done with Truworth. Thank heavens, this is the final installment. I would not recommend anyone opening an account with this firm unless they are emotionally prepared to deal with people harassing them.

0
Replies (1)
Truworths
Truworths's reply28 Feb 2023, 09:37
Official
Dear Mr Nekhumbe,
 

Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
 

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve. 
 

Regards
Tania
Truworths Customer Service