Rude consultant
Hi I am so upset I called the number ********** I spoke to a few ppl nd thy are very rude thy even drop the call the worse one is Tshenolo she refused to give me an email address to lay a complain and she was the angry one tell dat I should not call in . In the first I'm the client and was told on Wednesday that I receive the paid up letter all the staff there don't have time to listen u being transferred to any rude person in that company poor service ever I have received
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Truworths's replyOfficial
12 Jun 2019, 08:10We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply12 Jun 2019, 08:10
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
05 Jul 2019, 16:09 Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter through to the consultant’s superiors who will contact you soon. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter through to the consultant’s superiors who will contact you soon. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply05 Jul 2019, 16:09
Official
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter through to the consultant’s superiors who will contact you soon. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you. The service described in your post is unacceptable and not in line with the standards we set for ourselves.
We have escalated this matter through to the consultant’s superiors who will contact you soon. We assure you that the matter will be addressed with the consultant in question.
In addition, we sincerely apologise for any inconvenience that was caused to you.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team