RR
Reshan R
1 reviews | Active since Jul 2014
01 Feb 2019, 21:03
Rude call centre agent from Truworths
I recently ran into slight financial problem, and couldn't make a payment to my Truworths accounton time allowing it to fall into arrears ,it so sad that the call centre agent phoning me was so rude yet I made a payment arrangements for the 04 Feb 2019, she refused to listen to me rather insult me ,while still trying to make the point across to her as to when I made my payment arrangement for she rudely cut the call the incident happen on 01 Feb 2019 at 07.52,after 18 years of business with Truworths im truly disappointed with the manner Truworths treats there customers ,
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Truworths's replyOfficial
07 Feb 2019, 12:48 At Truworths, customer service excellence is of primary importance to us and we thank you for alerting us of this matter.
Upon receipt of your post, we referred your concerns raised to the relevant management to investigate and attend to, further to this we can verify that the service you mentioned in your post is unacceptable.
We believe that one of the consultants has been in contact with you to apologize for the manner in which you felt you were assisted on the day, and can further verify that the agent in question has been dealt with internally. We can confirm that this matter has been resolved in the interim.
Thank you for letting us know of your experience as it is through feedback from our customers that we are able to identify areas of concern.
We are pleased that this matter has been acceptably resolved and should you have any further queries or concerns, pleases feel free to contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team
Upon receipt of your post, we referred your concerns raised to the relevant management to investigate and attend to, further to this we can verify that the service you mentioned in your post is unacceptable.
We believe that one of the consultants has been in contact with you to apologize for the manner in which you felt you were assisted on the day, and can further verify that the agent in question has been dealt with internally. We can confirm that this matter has been resolved in the interim.
Thank you for letting us know of your experience as it is through feedback from our customers that we are able to identify areas of concern.
We are pleased that this matter has been acceptably resolved and should you have any further queries or concerns, pleases feel free to contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team
Truworths's reply07 Feb 2019, 12:48
Official
At Truworths, customer service excellence is of primary importance to us and we thank you for alerting us of this matter.
Upon receipt of your post, we referred your concerns raised to the relevant management to investigate and attend to, further to this we can verify that the service you mentioned in your post is unacceptable.
We believe that one of the consultants has been in contact with you to apologize for the manner in which you felt you were assisted on the day, and can further verify that the agent in question has been dealt with internally. We can confirm that this matter has been resolved in the interim.
Thank you for letting us know of your experience as it is through feedback from our customers that we are able to identify areas of concern.
We are pleased that this matter has been acceptably resolved and should you have any further queries or concerns, pleases feel free to contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team
Upon receipt of your post, we referred your concerns raised to the relevant management to investigate and attend to, further to this we can verify that the service you mentioned in your post is unacceptable.
We believe that one of the consultants has been in contact with you to apologize for the manner in which you felt you were assisted on the day, and can further verify that the agent in question has been dealt with internally. We can confirm that this matter has been resolved in the interim.
Thank you for letting us know of your experience as it is through feedback from our customers that we are able to identify areas of concern.
We are pleased that this matter has been acceptably resolved and should you have any further queries or concerns, pleases feel free to contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team