Rude call center consultant, Sindisiwe/Andisiwe.

I received a call from your call center, the consultant is Sindisiwe/Andisiwe. Firstly, she pronounced my ****en name incorrectly and that put me off as it's easy to pronounce. I told her I don't know the person as she got the surname completely wrong. She then rudly confirmed my name. I told her I'm about to go out, I have a doctor's appointment, I asked what is the call regarding. She then yelled at me and said "I just told you it's about your Identity account". I asked again, what the call is about, as I was feeling uneasy, because she's calling from Truworths and wants to chat about my Identity account. I asked her, what is the call regarding, she yelled through the phone again. At this point I could not take the attiditude, I dropped the call.

Identity/Truworths, please train your staff well. This is not the first time I received a call from a rude consultant. Don't take your customers for granted.