Rude behaviour by Truworths stuff at Newcastle Mall

This afternoon I visited Truworths Newcastle KZN (Newcastle Mall). Reason for my visit based today was on an advised given to me by their stuff member (a cashier) yesterday ( 24/1/2022) after I attempted to return a pair of brand set of shoes I bought from them last year. The cashier told me she can't help me with an exchange since I bought an item cash and I hand no recipient document. She advised me to go home and find a recipient only then they will do an exchange for me.

I return home and I was lucky enough to find a receipt hence my return today. Toy supprice the manager told me I'm not allowed to an exchange despite having all the documents. I told he that I was advised by their stuff member that an exchange will be done as long as I have a recipient. I pointed out a lady who advised me accordingly, to my surprise she started lying to her manager right in front of me, saying that I was lying to my teeth cause she never said that, a heated argument insued and she refused to apologise, she was so and extremely arrogant to me right in front of her manager who could do nothing about it, she just stood there while this rude girl was having a go at me to a point that I had to tell her never to argue with a customer. as a result I decided to close my Truworths account as a result of their unprofessional, arrogant and unrully attitude towards their loyal customer