Rude and inconsiderate Truworths East Rand Mall

I bought a smart watch in April 2023 at Truworths East Rand Mall which never worked. I took it back after a week and to this day, nothing has been done. I've been to the store several times and all I hear is that they're waiting for their supplier to return it. They're so rude and have no compassion at all, they've promised me several times but nothing has materialized yet. Two months later, I'm still waiting. They don't even want to refund me my money. I'll never buy anything from Truworths again and this will apply to my family at large. I'm so ****ed!!