Rude and **************

I have received numberous of sms's from truworths to come and open up an account. Finally I decided to go to Jabulani Mall to sign the application form and had my green ID book with. To my surprise i got assisted by a young RUDE lady with blond dreadlocks. She was incredibly rude to me and a velued customer.

I walked towards her and greeted warmly as i said: I wonder if I am at the right place She then rudely responded that no I am at the wrong place, even before I told her why I was there.

I then told her that I got an sms that I should go to any truworths to sign a pre agreement as my application was successful. She immediately said I should give her my ID. Took it out of my bag and she shouted rudely that "truworths wants smart card NOT my OLD ID book" and she immediately carried on with what she was doing and ignored me completely.

I was just lots of words and left as I was broken. What broke me was I was never told that I should have a smart card on the sms and this is the first time I am turned back rudely because I don't have a smart card yet.

I find this so discouraged by my experience and get clarity from truworths as to why don't they take ID book and why we where not informed. And secondly I was not aware that you guys hire such rude girls