1 reviews | Active since May 2015
Rude Agents from mbd
<p>Trueworhs hasnt sent their collections company which are the worst and rude agents i have ever encountered i will never recommend anyone to open an account with Trueworths because they are ruthless when you do not pay this is very poor customer service as the Agents even threathned me i doubt the calls are record because these people talk to you as if you are nothing or you owe them personally Very dispoited in these two companies,</p>
Thank you for your post.
At Truworths, we always encourage our staff and those affiliated to us to provide a service that is in line with the high standard we set. We were therefore concerned to read of your recent experience.
We immediately escalated this matter to the relevant management of Munnik Basson Da Gama(MBD), who was handling your account on our behalf, to investigate and address this matter with the offending consultant. Following their investigation, they established that the consultant did not handle the call in the correct manner and the appropriate action has therefore been taken, to ensure that this level of service is not repeated. Whilst they have been unsuccessful in their attempts to reach you, they have asked us to apologize on their behalf for the manner in which you were assisted.
We once again thank you for bringing this to our attention and sincerely apologize for any inconvenience or frustration caused.
Please feel free to contact us on *** or via email to *** should you have further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post.
At Truworths, we always encourage our staff and those affiliated to us to provide a service that is in line with the high standard we set. We were therefore concerned to read of your recent experience.
We immediately escalated this matter to the relevant management of Munnik Basson Da Gama(MBD), who was handling your account on our behalf, to investigate and address this matter with the offending consultant. Following their investigation, they established that the consultant did not handle the call in the correct manner and the appropriate action has therefore been taken, to ensure that this level of service is not repeated. Whilst they have been unsuccessful in their attempts to reach you, they have asked us to apologize on their behalf for the manner in which you were assisted.
We once again thank you for bringing this to our attention and sincerely apologize for any inconvenience or frustration caused.
Please feel free to contact us on *** or via email to *** should you have further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team