SS
SAYILESE S
1 reviews | Active since Jan 2015
24 Sept 2015, 15:55
Rude
I went to the fragrence section to pay my account they were all standing and seating there chating and when the lady come to assist me she didn't even greet me she just gave me an attitude. I wouldn't find my account card on time then offered to use my I'd no: to pay but she just there without a word then I gave the I'd number she looked at me.
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Replies (1)
Truworths's replyOfficial
01 Oct 2015, 09:32Hello mafuyatha,
At Truworths, providing our customer with an effortless shopping experience is of utmost importance to us.
We are therefore very concerned to hear about your experience at our store mentioned in your post. We have brought this matter to the attention of the manager of the relevant store to address with all staff.
We were informed that the Floor Manager of our store has been in contact with you to apologize for the service you received and will ensure that the appropriate action is taken to ensure that you do not experience this level of service in future.
We once again wish to thank you for bringing this matter to our attention and apologize for any inconvenience caused as a result of this matter.
Should you have any further concerns or queries, please contact us on *** or via email at ***.
Fashionably yours,
Lynn
At Truworths, providing our customer with an effortless shopping experience is of utmost importance to us.
We are therefore very concerned to hear about your experience at our store mentioned in your post. We have brought this matter to the attention of the manager of the relevant store to address with all staff.
We were informed that the Floor Manager of our store has been in contact with you to apologize for the service you received and will ensure that the appropriate action is taken to ensure that you do not experience this level of service in future.
We once again wish to thank you for bringing this matter to our attention and apologize for any inconvenience caused as a result of this matter.
Should you have any further concerns or queries, please contact us on *** or via email at ***.
Fashionably yours,
Lynn
Truworths's reply01 Oct 2015, 09:32
Official
Hello mafuyatha,
At Truworths, providing our customer with an effortless shopping experience is of utmost importance to us.
We are therefore very concerned to hear about your experience at our store mentioned in your post. We have brought this matter to the attention of the manager of the relevant store to address with all staff.
We were informed that the Floor Manager of our store has been in contact with you to apologize for the service you received and will ensure that the appropriate action is taken to ensure that you do not experience this level of service in future.
We once again wish to thank you for bringing this matter to our attention and apologize for any inconvenience caused as a result of this matter.
Should you have any further concerns or queries, please contact us on *** or via email at ***.
Fashionably yours,
Lynn
At Truworths, providing our customer with an effortless shopping experience is of utmost importance to us.
We are therefore very concerned to hear about your experience at our store mentioned in your post. We have brought this matter to the attention of the manager of the relevant store to address with all staff.
We were informed that the Floor Manager of our store has been in contact with you to apologize for the service you received and will ensure that the appropriate action is taken to ensure that you do not experience this level of service in future.
We once again wish to thank you for bringing this matter to our attention and apologize for any inconvenience caused as a result of this matter.
Should you have any further concerns or queries, please contact us on *** or via email at ***.
Fashionably yours,
Lynn