Royal and loyal turned to be just letterwords used to lue us to spend more. ''Price tag doesnt mater hence is ''HUMAN ERROR'' what matters is whats in the sytem'' AS PER managers wow!

I am writing to exppress my dissapountment and dissatisfaction with Truworths Cradlestone Mall. On the 25th i excitedly went shopping for the 50% marked down Sale after work. I picked 3 item that i like including the DH black leather Jacket that was marked down '' was R899 now R299''. I went and paid as it was getting late and darker i didnt check the slip immidietely and i left the store.

As i arrived at home i wanted to check my Balance and was suprised for my items i culculated the balnce be around 6-700 but it was more. I went through the slip item by item and found out it was the jacket as i paid R440 instead of R299 as per the Tag. I was so frastrated and disapointed at that moment and couldnt do anything hence it was late. I know and believe the Teller employee no ********** saw it and called the manager to fix it but she did not instead just left. Please reverse Camera fortage for the 25th from 17H30 until 17h50 trust me you will see how manager did not sort complaint on the spot. I saw movement but didnt understand what was going on as i was busy with my aunt.

On the 26th after work I head up to Cradlestone again (double expense) to go query the mistake. Asked for manager and was shown where to go and they said she is in a meeting but found a lady that claimed she was the assistance very mean an lazy to talk couldnt take my problem serious. She told me its a human error even I make a mistake. She told me the price i paid its what i had to pay machines do not make mistakes but human beings does hence whoever that wrote its their mistakes not the shop or machine! This realy upseted me. Her lack of empathy and interest on my complains realy freaked me. After so many years of dressed by truworths from underwear actually head to toes. How many times i paid up my Identity and Truworths and bought again? Never felt so belittled. This is when i suggested for the trauma and drama caused i wan the jacket for free and she mustnt continue telling me machine do not lie. She of couse refused and said she can honor the price tag. Not taking in consideration my time and my fuel extra expense for their so called " HUMAN ERROR".

Just because i talked Frebie all of a sudden Mariska the Manager was available to solved the problem. Assistance manager handed over the problem even worst she looked down upon me and made it very clear " unfortunetely we not Wollies that runs what ever charities and policies of if we made mistake you get freebies, we not them!" She was less interested in my story and shut me out completely. It was like u take it or leave. I unfortunetely took my jackets and slip and said we shal meet at head office and she sycastically laughed and said have a lovely day caused unecesary scene.

I hope my query would be handle and addresed accordingly. Please should you need more information i have the conversation on record also.

Kind Regards Mokgadi Matshavha