TK
Tholakele K

1 reviews | Active since Apr 2018

28 Apr 2018, 21:30

****** by sales lady at Truworths

I was robed my ****** mary hand bag inside the shop at Maponya Truworths on the 12th April 2018 at about 17:40. As I went to Truworths Maponya shoes section entrance at the about time and date there was no customers. There was a black sales lady who was busy fixing shoes in the shelves. I requested her to fit Adidas pair. As I was trying to fit the left shoe my hand bag was on the edge of the seat not far from me. The Sales lady disappeared in front of me as I was bending my head trying to fit Adidas running shoes. When I lift up my head she was no longer around. I stood up trying another and the sales came out of their store and ask me why I took another pair. She rushed me to give her the other right shoe and told me that I'll find the box on their counter. As she took a step I realized that my hand bag was no where to be found. The male security who was around ask the sales lady to ask their colleagues about my hand bag, she came back and he also ask her to check it in their stock room . She went to their stock room for 1&half minute. They told me that the shop doesn't have cameras when I ask for the footage. I was handed over to the Mall securities who also claimed that the shop should have help me. The also said they are not allowed to view the footage in the Center Manager absentia. I referred the matter to Truworths head office. The wasn't intertained yet by the company. I'm humbly request your intervention and help to this matter as I lost my two cellphones, shops account cards, Driving License, ****** mary purse with credit card deposit slips and R70, 00. My house and school keys and cosmetic purse. I hope my request will be taken into consideration. Yours Sincerely Msg T. Kunene

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Replies (1)
Truworths
Truworths's reply04 May 2018, 09:37
Official

Thank you for affording us the opportunity to address your concerns.

At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clientele are presented with the highest levels of customer service excellence.

As we were concerned to hear of this incident, we immediately brought this to the attention of the relevant Manager to attend to. She has further escalated this matter to their Area Manager, who has since been in contact with you.

As advised, this matter is still under investigation; we however trust that it will be acceptably resolved soon.

We thank you for bringing this matter to our attention and wish to once again apologise for your experience and any inconvenience this matter may have caused you.

Kind regards,

Truworths Online Team