1 reviews | Active since Nov 2009
********** when using a voucher at the store
I received an sms voucher on 21/05/2015 simply saying this : Mr. Majoro, here's R100 off ur next Truworths account purchase of R350 to congratulate u on ur Truworths account! Use no.103452 by 07/07/2015. There was no additional info added or any terms and conditions of the purchase explained.My account was paid up but I felt that this was a reasonable gesture to make a purchase. I then went to a Truworths store in Springs on 07/07 to make a purchase and decided on 2 items(Adidas sneakers which were reduced to R525 and 2 skirts which were both worth R340). Basically meaning the total purchase was R865. When I got to the till, the lady who was serving me told me that she will have to separate the 2 items so that the skirts for R340 can be charged separate and that I had to add something else extra to make up the R350 purchase for the voucher to be activated .The sneakers therefore had to charged separate as they said were on promotion ????This then meant I had to purchase an extra item to qualify for a discount even though my purchase from my account was already on R865. Wasn't very happy with this service
At Truworths, we always strive to provide our customers with an effortless shopping experience.
As we were concerned to read of your experience we immediately brought your concerns to the attention of our Marketing Management team.
We acknowledge your frustration in this regard, however wish to confirm that you were correctly informed that the voucher may be used on any merchandise, excluding sale goods and reduced price merchandise. Thus Fashion voucher offers cannot be used in conjunction with any other promotional merchandise.
We wish to apologize for this not being stipulated in the SMS which was sent to you and for any inconvenience caused as a result of this matter as it was not our intention to do so.
We thank you for informing us regarding this matter, as this gives us the opportunity to improve on the offers we provide to our customers.
As one of our valued customers, we sincerely hope that we were able to adequately attend to your concerns. Should you require any further assistance, please feel free to contact us on *** or e-mail *** and we will gladly assist.
Yours sincerely,
Lynn
At Truworths, we always strive to provide our customers with an effortless shopping experience.
As we were concerned to read of your experience we immediately brought your concerns to the attention of our Marketing Management team.
We acknowledge your frustration in this regard, however wish to confirm that you were correctly informed that the voucher may be used on any merchandise, excluding sale goods and reduced price merchandise. Thus Fashion voucher offers cannot be used in conjunction with any other promotional merchandise.
We wish to apologize for this not being stipulated in the SMS which was sent to you and for any inconvenience caused as a result of this matter as it was not our intention to do so.
We thank you for informing us regarding this matter, as this gives us the opportunity to improve on the offers we provide to our customers.
As one of our valued customers, we sincerely hope that we were able to adequately attend to your concerns. Should you require any further assistance, please feel free to contact us on *** or e-mail *** and we will gladly assist.
Yours sincerely,
Lynn