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What a disappointment to be feeling like this about this store which I have been a client of for close to 20 years. I bought a pair of boots at the Clearwater mall branch. And wore them once only to realize the boots were not in the right position and as a result were hurting my feet. It's like the heels are not the same size cause you literally feel like you'll fall. The discomfort from the boots is not something you would want to experience again. So I took them back to the Westgate branch, where the first question I was asked was why I didn't return them where I had bought them. Really, can you ask me that question when you never ask it when I pay my account wherever ? The boots were then taken in by the store claiming they will send them back to be checked and that I will be contacted. No ref no or any kind of proof was given to me that they had taken my boots. When I asked, I was told to keep my receipt as my proof. I waited and never got a response or any calls from them until I decided to do a follow up myself after 3 weeks and to my surprise when I got there at first they couldn't allocate where my boots were. The guy assisting me then disappeared for a while saying he was going to check, and came back when I had actually had to request one of the cashiers to call him as I was now starting to be late for my own errands. He came back and said he found whatever it was he was looking for and they have not received any feedback regarding my issue. He then tried to call that particular dept and claimed there was no response. He promised to keep trying them and will give me a call before the end of the day. I asked him for the ref number or proof that I had returned the boots and he also couldn't provide me with anything. No call was received from him that day, that's when I knew that clearly nothing had been done for the past 3 weeks. The boots had probably been thrown in the storeroom. I only received a call from him the day after and he told me that there was nothing wrong with the boots and because I had worn them there's nothing they can do. I should have fit the shoe in the store.

What nonsense is this, did I complain about the shoe size or what the shoe was doing to my legs? When fitting a shoe at the store, do you walk around the store or fit it to ensure you have the right size. Those boots clearly never left the store, if they did then their condition was not properly checked. Somebody should have tried them on and see if they will last even 5 minutes walking on them. I shop at Truworths for a reason and that is to get quality products, a true value for my monies worth. Tell me how after being a client with you for so long you actually want me to stay with a R850 boot which I will never use cause there is absolutely no ways I'm wearing those boots and I will not even be going to the store to collect something that I will never wear. I want value for my money, malfunction of things happen and that's the reason why we are given the opportunity to return goods for them to be checked and rectified. This is actually the first time I've had a problem like this and trust me I am not impressed. I want proper boots worth my money.