MS
Marista S
1 reviews | Active since Aug 2015
28 Aug 2015, 15:59
Ripped Jeans
I bought two pairs of jeans a month ago at the price of R525 per item. Wearing the one jean today I heard a funny sound when sitting down at a restaurant. As I got home I found that my jean ripped! This is not the first jean I bought at Truworths that ripped in exactly the same place within a month or two of purchase. I love shopping at Truworths, but paying R525 for a jean I atleast expect quality and for it to last a year or two like my Guess jean. Should I reconsider my account with Truworths or is there something to be done about this problem?
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Truworths's replyOfficial
02 Sept 2015, 17:34Hello maris87,
Thank you for your post.
We would like to assure you that all merchandise is thoroughly checked by our team of quality technologists who work closely with various suppliers at all times to this ensure that the merchandise included in our range offerings in-store meets our high standards.
We realize that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. This policy allows for a return on merchandise believed to be defective with six months from the date of purchase provided that valid proof of purchase is presented.
We attempted to call you in this regard, but were regretfully unsuccessful in our attempt. We kindly request that you return the garment to your closest Truworths store for the Store Manager to further assist you in this regard.
We sincerely hope that we were able to adequately respond to your query.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn
Thank you for your post.
We would like to assure you that all merchandise is thoroughly checked by our team of quality technologists who work closely with various suppliers at all times to this ensure that the merchandise included in our range offerings in-store meets our high standards.
We realize that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. This policy allows for a return on merchandise believed to be defective with six months from the date of purchase provided that valid proof of purchase is presented.
We attempted to call you in this regard, but were regretfully unsuccessful in our attempt. We kindly request that you return the garment to your closest Truworths store for the Store Manager to further assist you in this regard.
We sincerely hope that we were able to adequately respond to your query.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn
Truworths's reply02 Sept 2015, 17:34
Official
Hello maris87,
Thank you for your post.
We would like to assure you that all merchandise is thoroughly checked by our team of quality technologists who work closely with various suppliers at all times to this ensure that the merchandise included in our range offerings in-store meets our high standards.
We realize that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. This policy allows for a return on merchandise believed to be defective with six months from the date of purchase provided that valid proof of purchase is presented.
We attempted to call you in this regard, but were regretfully unsuccessful in our attempt. We kindly request that you return the garment to your closest Truworths store for the Store Manager to further assist you in this regard.
We sincerely hope that we were able to adequately respond to your query.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn
Thank you for your post.
We would like to assure you that all merchandise is thoroughly checked by our team of quality technologists who work closely with various suppliers at all times to this ensure that the merchandise included in our range offerings in-store meets our high standards.
We realize that quality issues may occasionally arise and our Returns Policy makes provision for such circumstances. This policy allows for a return on merchandise believed to be defective with six months from the date of purchase provided that valid proof of purchase is presented.
We attempted to call you in this regard, but were regretfully unsuccessful in our attempt. We kindly request that you return the garment to your closest Truworths store for the Store Manager to further assist you in this regard.
We sincerely hope that we were able to adequately respond to your query.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn