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I have a gift card from Truworths in it's original gift card envelope which has expired as we were informed at the Ballito Branch. I called customer care *** today to enquire the process for the extension and was advised that there is none. Once the card expires (period of 3 years) there is no recourse. This I found to be totally a *******. There should be a fee to have this card extended as in a case at Gateway.