1 reviews | Active since Jun 2009
rip meoff and waiting 6weeks for the watch
on the 9 may I both a diesel watch that cost R3799.00 that only lasted only few days on the 2 June 2015 the watch knob fallout ( mean the watch was poor workmanship) that I took it back to the shop, I was instructed that I have to wait 6 week for the watch that took only days with me not even a month.<br> sadly the same watch that cost me R3799.00 at American Swiss cost only R2999.00 meaning that the was a price fixing at truworth of R799.00 mean that they charge more so the same watch the mark up price is more 40% <br> then I have to wait longer for the watch it would have been better if the watch was exchange,i just want to be refunded the R799.00 and my watch back I can`t wait 6weeks for the watch im sorry.
Thank you for bringing your concerns to our attention.
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all our trendy, quality-conscious clients.
The pin referred to in your post does not form part of the mechanism of the watch and therefore it is not covered under the warrantee. The store consultant followed the correct procedure by sending your watch to the relevant supplier for assessment. The assessment period varies between two and six weeks, depending on, but not limited to, the transit times, availability of the parts required and the repair process. The Store Manager has advised that he will follow up with the relevant supplier and will contact you to provide you with the progress on the assessment of your watch.
We wish to state that Truworths applies the recommended selling price (RSP) as set by the relevant supplier.
We hope to have your watch returned to you as soon as possible and we look forward to seeing you in our stores again soon.
Please do not hesitate to contact us on *** or via email on ***, should you have any further comments or concerns.
Kind regards,
Lynn
Thank you for bringing your concerns to our attention.
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all our trendy, quality-conscious clients.
The pin referred to in your post does not form part of the mechanism of the watch and therefore it is not covered under the warrantee. The store consultant followed the correct procedure by sending your watch to the relevant supplier for assessment. The assessment period varies between two and six weeks, depending on, but not limited to, the transit times, availability of the parts required and the repair process. The Store Manager has advised that he will follow up with the relevant supplier and will contact you to provide you with the progress on the assessment of your watch.
We wish to state that Truworths applies the recommended selling price (RSP) as set by the relevant supplier.
We hope to have your watch returned to you as soon as possible and we look forward to seeing you in our stores again soon.
Please do not hesitate to contact us on *** or via email on ***, should you have any further comments or concerns.
Kind regards,
Lynn