Ridiculous collection policy

Truworths online collections is a whole lot of ****, I sent my husband to collect my online purchase with both our IDs and collection sms and he was informed that he needs to come with a collection letter from me, what kind of nonsense is this, the same person who’s been told to come with a letter from me is the same person that will write the letter because I’m not available in Pretoria. Please s**** this ridiculous policy, it’s useless and stupid. Next thing we will be told to come with an affidavit from the police station in order to collect our orders. Truworths is the only store that has this nonsense policy.