1 reviews | Active since Oct 2017
Ridicoulous Instalment Interest
I am very dissapointed with truworths as they are sending me my statements that my instalment has increased due to the fact that I went to one of the stores and they did a purchased transaction ON 6MONTHS plan,which I said to Ryan at cape town head office that why would I agree to transact on 6MONTHS plan as I know that it will increase my instalment? And he said to me that he will escalate the matter to the accounts department which I'm quering this instalment as why is it so high and according to my knowledge and understanding of the 6months and the 12months plan,I have never ever agreed to do purchase transactions from 6months plan and I said to Ryan that ,it has to be rectified now as I know nothing about the 6mnths plan and it has to be rectified as it is not my mistake and it's not my problem,I will not be punished for the mistake of the cashier please, that has to be sorted I don't have so much money to pay for my Instalment interest because of someone who didn't do their job right,I am not happy with this statement.
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Our apologies for the miscommunication in store regarding the payment plan your latest account purchase was charged on.
Following your telephonic conversation with one of our consultants, we can confirm that a request has been made to transfer that account purchase amount to the twelve months payment plan option, as requested.
In future, prior to each purchase made, we kindly advise that you clearly indicate which payment plan you prefer.
We extend our apologies for the inconvenience you have experienced as a result of this matter, but trust that we have satisfactorily attended to your query.
Best regards,
Truworths Online Team
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Our apologies for the miscommunication in store regarding the payment plan your latest account purchase was charged on.
Following your telephonic conversation with one of our consultants, we can confirm that a request has been made to transfer that account purchase amount to the twelve months payment plan option, as requested.
In future, prior to each purchase made, we kindly advise that you clearly indicate which payment plan you prefer.
We extend our apologies for the inconvenience you have experienced as a result of this matter, but trust that we have satisfactorily attended to your query.
Best regards,
Truworths Online Team