Revolving customer service, Truworths Bedford Centre

I received a gift from a colleague on the 7th December 2018 which was purchased from truworths, it is a hemisphere wallet. The wallet has a tear so I went to the truworths in bedford centre to exchange it for a new one. The staff member at the branch refused to exchange the item without a receipt. After explaining to her that the item was a gift and the colleague that gave it to me has gone on leave and not everyone is aware of gift receipts and I also mentioned that surely the transaction would be picked up by scanning the bar code on the tag of the item which was still on It, she had the nerve to ask me to come behind the computer and process the refund myself if I knew the systems better than her.

This service is not acceptable, all I want to do is exchange the item for another that is not defected .