1 reviews | Active since Mar 2010
RETURNS POLICY
<p>On 18 July 2016 my husband bought me a watch for my birthday on his account, unfortanetly he bought me a watch that I already have, so on saturday I went to Truworths woodlands boulevard to exchange it for antoher one. When i got to the till i was informed that i could not exchange the gift because it was not my account, they could only credit the account. WHAT the hell?!?!?! This is a gift someone gave me how can I not exchange it?!?! It was exactly the same price as the other one, simple exchange, then the manager informs me that my husband should have gotten a gift receipt. I asked what that was as I had never heard of that before in my life, it is apparetly a slip that they give you without the purchase prices on it that you give with your gift for incase. WOW thanks for informing your clients of such a thing, easy as "remeber mam/sir if this is a gift please take a gift receipt" really how hard is that?!?! I have never ever heard of something so ridiculous in my life!!! It an exchange i wasn't buying items worth more than the gift item price. Your shop is expensive and useless... i will definitely engourage my husband to close the ridiculous account and open something at a different store.</p>
Thank you for your post and allowing us the opportunity to respond.
When merchandise is returned to our stores it must be refunded in its original method of tender and a new transaction is then processed for the replacement item. Whilst the Store Manager adhered to our Returns Policy in this regard, we acknowledge that this matter could have been handled in a more appropriate manner.
We have therefore escalated your concerns to the Area Manager of the store to investigate and address. We were informed that he has made various attempts to contact you in this regard but has been unsuccessful in his attempts. He will however continue to try and reach you in order to discuss your concerns in this regard.
We trust that this matter will be successfully resolved once the Area Manager has reached you.
Sincerely yours,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
When merchandise is returned to our stores it must be refunded in its original method of tender and a new transaction is then processed for the replacement item. Whilst the Store Manager adhered to our Returns Policy in this regard, we acknowledge that this matter could have been handled in a more appropriate manner.
We have therefore escalated your concerns to the Area Manager of the store to investigate and address. We were informed that he has made various attempts to contact you in this regard but has been unsuccessful in his attempts. He will however continue to try and reach you in order to discuss your concerns in this regard.
We trust that this matter will be successfully resolved once the Area Manager has reached you.
Sincerely yours,
Truworths Online Team