1 reviews | Active since Sept 2014
Returns on damaged shoes
Anita Pinto is truly one of the best managers I have had the pleasure of dealing with. I contacted Head office with my problem that the shoes I had purchased had destroyed my heels that there was blood in the shoe. The PR agent argued with me and told me it was ******* and a terrible attitude that Charmaine had but the moment Anita saw the evidence she responded so professional that I was actually speechless as I didn't even had to defend my case as the evidence was so power.
She apologized and said please not to allow one bad experience to stop me from shopping at her store and if I had any further issues or problems to come to her directly as she values her customers and the values that the company stands for.
I'm so impressed that I would hire her in a second!!! I am a Vice President and that was perfection. But truly whomever is working on the HelloPeter account should seriously go for training as her response was completely nonprofessional.
Thank you Anita you have restored my faith in such a big way!!!
At Truworths, providing our customers with a satisfying and effortless shopping experience is of primary importance to us. We are therefore; extremely proud to hear of the fantastic service you received from our store consultant.
As such we forwarded your compliment to the Area Manager of the respective store to acknowledge the recipient for her efforts.
On behalf of Truworths, we would like to thank you for your continued support and look forward to seeing you in our stores again soon.
We were also most concerned to learn of your unhappiness with the level of service previously received, as the feedback provided was done in accordance with our Returns Policy and was meant to advise you that the next action was for you to return the shoes to the store for assessment.
Should you however have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards and happy shopping,
Truworths Online Team
At Truworths, providing our customers with a satisfying and effortless shopping experience is of primary importance to us. We are therefore; extremely proud to hear of the fantastic service you received from our store consultant.
As such we forwarded your compliment to the Area Manager of the respective store to acknowledge the recipient for her efforts.
On behalf of Truworths, we would like to thank you for your continued support and look forward to seeing you in our stores again soon.
We were also most concerned to learn of your unhappiness with the level of service previously received, as the feedback provided was done in accordance with our Returns Policy and was meant to advise you that the next action was for you to return the shoes to the store for assessment.
Should you however have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards and happy shopping,
Truworths Online Team