Returning goods
<p>I went to Truworths trying 2 return shoes but had no receipt as it was a gift. I was told that there's nothing they can do without the receipt and the person who bought it is in Cape Town . If I lost a receipt then it's my loss if am no longer interested in the goods. I was unhappy with the outcome and would like to return those shoes for a voucher and use it at a later stage.</p>
Thank you for your post.
When merchandise is returned to our stores the original till slip or gift receipt is required in line with our returns policy to facilitate an effortless return for our customers.
In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating their copy of the purchase docket.
We have liaised with the manager of the store referred to in your post and were informed that she does not recall your visit to the store. She has attempted to contact you to discuss this matter and has been unsuccessful in her attempts. We have therefore sent you an email and are currently awaiting your response.
We hope to hear from you soon.
Kindest regards,
Truworths Online Team
Best regards,
Thank you for your post.
When merchandise is returned to our stores the original till slip or gift receipt is required in line with our returns policy to facilitate an effortless return for our customers.
In the event that the customer does not have proof of purchase, stores may from time-to-time request additional information from a customer to assist the store in locating their copy of the purchase docket.
We have liaised with the manager of the store referred to in your post and were informed that she does not recall your visit to the store. She has attempted to contact you to discuss this matter and has been unsuccessful in her attempts. We have therefore sent you an email and are currently awaiting your response.
We hope to hear from you soon.
Kindest regards,
Truworths Online Team
Best regards,