TM
Tshegofatso M
1 reviews | Active since Jan 2015
29 Jan 2015, 11:30
returned tomatoe watch in September
I bought a tomatoe watch, it worked for a couple of days then I returned it to the store its January now n I hvnt received my watch, I went there on the 24th and they told me they don't know when my watch will arrive cos repair takes place at cape town.im jst frustrated cos no one knows when I wil get my watch,I'm closing my clothing account Asap<br>
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Truworths's replyOfficial
05 Feb 2015, 15:13Hello Tshegoxx,
Thank you for bringing this matter to our attention.
We have liaised with the Manager at the store in question and we established that the delivery of your Tomato watch was delayed as a result of the ongoing postal strike.
We sincerely apologise to you for any inconvenience and frustration you have experienced and trust that your concerns have been adequately resolved.
Additionally, we hope you will reconsider closing your account as we value your patronage and would not like to lose you as an account holder.
Kind regards,
Chevola
Thank you for bringing this matter to our attention.
We have liaised with the Manager at the store in question and we established that the delivery of your Tomato watch was delayed as a result of the ongoing postal strike.
We sincerely apologise to you for any inconvenience and frustration you have experienced and trust that your concerns have been adequately resolved.
Additionally, we hope you will reconsider closing your account as we value your patronage and would not like to lose you as an account holder.
Kind regards,
Chevola
Truworths's reply05 Feb 2015, 15:13
Official
Hello Tshegoxx,
Thank you for bringing this matter to our attention.
We have liaised with the Manager at the store in question and we established that the delivery of your Tomato watch was delayed as a result of the ongoing postal strike.
We sincerely apologise to you for any inconvenience and frustration you have experienced and trust that your concerns have been adequately resolved.
Additionally, we hope you will reconsider closing your account as we value your patronage and would not like to lose you as an account holder.
Kind regards,
Chevola
Thank you for bringing this matter to our attention.
We have liaised with the Manager at the store in question and we established that the delivery of your Tomato watch was delayed as a result of the ongoing postal strike.
We sincerely apologise to you for any inconvenience and frustration you have experienced and trust that your concerns have been adequately resolved.
Additionally, we hope you will reconsider closing your account as we value your patronage and would not like to lose you as an account holder.
Kind regards,
Chevola