Returned Shoes

<p>i bought the shoes on the 07th Oct 2016 a size 8 for my sister in Pretoria,not for myself9I wear a size 6 ) .I took it to pretoria where she stays ,she fitted the shoes on the same day looking at her ,they were uncomfortable and on the same day i came back with the shoes where i stay in east rand.As i look around for the shoe she wanted i finally got the shoe at Benoni Lakeside Mall truworths on the 05th Novemebr 2016 i got the shoe and tried to returned the shoe at Benoni lakeside.The area Manager told me they cannot take back the shoes because its been worn,i told her it has been worn ,the shoe is not torn or scratched ,there are only marks that it has been fiitted in the shoe as it was the last shoe display.</p> <p> </p> <p>She told me to go back to where i bought it and return it .How an earth is Truworths policy that a customer is send back to where she bought the shoe.I tried to try to undrstand Truworths policy but she couldnt be poliet and explain further.'She said that the Store where i bought the shoe were suppose to write on the slip that i am buying the shoe in this conditions but how then is the customers fault that they didnt write on the slip .</p> <p>I lodged a complaint with customer care truworths immediately on sarturday but i could ony be referred on Monday as the complaint manager was not available,the worst part of this ,the complaint manager calls me and referres me to the floor manager Thabang ,who is a subodinate to the store manager ,whom i have a compliant against ,admits that he has investigated the matter but he cannot overule the decision the store manager has taken that the shoe was worn.</p> <p> </p> <p>Tuesday ,i called back the customer service to give them feedback ,And requested to speak to the complaints manager ,I am told the complaint manager is not available."Like really "?</p> <p> </p> <p>Up to this day i am not assisted.I use to love Truworths but after this poor asssitance i am cancelling the account today and No more will i buy .i will advise my relatives and friends not to bother with the store.</p> <p> </p> <p> </p> <p> </p>