Return policy not fair

<p>Hi my name is Thabo Masasanya ID: ********** 469082 I am a truworths account holder. I am very disappointed on this company truworrhs. I bought shoes for my daughter at truworths boulders mall in midrand on the 08/10/16 only to find out later they are a small size for my daughter. I stay very far from my daughter and I don't see her more often. I tried to do an exchange at truworths birch acres mall in tembisa on the 07/12/16 but the store manager refused to exchange for me. I even asked to connect me to the call center using the phone from the store she refused to do so. <br />I am not getting any joy from this as this was a small issue that could have been handled better. i fail to understand why they refuse to give me a bigger size. I read the return policy for shoes and it states that they will happily replace the shoes provided they are still in good condition within 3 months. The shoes are still brand new they were never worn and all am asking is for an exchange, I fail to understand why Truworths is failing to apply the policy rules in this regard. i refuse to pay for shoes that i will never wear. I insist on an exchange or a refund</p>