KN
Kenneth N
1 reviews | Active since Mar 2011
15 May 2015, 13:25
Return Policy
I received a gift from a friend and unfortunately no gift receipt. I tried to return it for a different size but the manager could not help me as I had no receipt. The item was bought a week ago with all its tags still on and it is unacceptable that such a policy exists to return an item in its original condition.
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Truworths's replyOfficial
20 May 2015, 09:37Hello kennaicker,
Thank you for your post. We value your feedback and the opportunity to respond.
One of the conditions of our Returns Policy is that, in order to facilitate an effortless exchange or return, all unsuitable merchandise, including gifts, must be returned with the original invoice or gift receipt, within 30 days from the date of purchase. Our Returns Policy is fair to all our customers, since a gift receipt can be requested at the time of purchasing the gift, as the price of the item is masked.
We liaised with the relevant store, and acknowledge that the Store Manager did follow the correct procedure when you attempted to exchange the gift mentioned and has also informed you of the terms and conditions of our Returns Policy. We believe that our manager has requested you to obtain the original proof of purchase in order for them to further assist.
We trust that you will be able to understand our stance in this regard. Should you have any further concerns or queries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post. We value your feedback and the opportunity to respond.
One of the conditions of our Returns Policy is that, in order to facilitate an effortless exchange or return, all unsuitable merchandise, including gifts, must be returned with the original invoice or gift receipt, within 30 days from the date of purchase. Our Returns Policy is fair to all our customers, since a gift receipt can be requested at the time of purchasing the gift, as the price of the item is masked.
We liaised with the relevant store, and acknowledge that the Store Manager did follow the correct procedure when you attempted to exchange the gift mentioned and has also informed you of the terms and conditions of our Returns Policy. We believe that our manager has requested you to obtain the original proof of purchase in order for them to further assist.
We trust that you will be able to understand our stance in this regard. Should you have any further concerns or queries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Truworths's reply20 May 2015, 09:37
Official
Hello kennaicker,
Thank you for your post. We value your feedback and the opportunity to respond.
One of the conditions of our Returns Policy is that, in order to facilitate an effortless exchange or return, all unsuitable merchandise, including gifts, must be returned with the original invoice or gift receipt, within 30 days from the date of purchase. Our Returns Policy is fair to all our customers, since a gift receipt can be requested at the time of purchasing the gift, as the price of the item is masked.
We liaised with the relevant store, and acknowledge that the Store Manager did follow the correct procedure when you attempted to exchange the gift mentioned and has also informed you of the terms and conditions of our Returns Policy. We believe that our manager has requested you to obtain the original proof of purchase in order for them to further assist.
We trust that you will be able to understand our stance in this regard. Should you have any further concerns or queries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post. We value your feedback and the opportunity to respond.
One of the conditions of our Returns Policy is that, in order to facilitate an effortless exchange or return, all unsuitable merchandise, including gifts, must be returned with the original invoice or gift receipt, within 30 days from the date of purchase. Our Returns Policy is fair to all our customers, since a gift receipt can be requested at the time of purchasing the gift, as the price of the item is masked.
We liaised with the relevant store, and acknowledge that the Store Manager did follow the correct procedure when you attempted to exchange the gift mentioned and has also informed you of the terms and conditions of our Returns Policy. We believe that our manager has requested you to obtain the original proof of purchase in order for them to further assist.
We trust that you will be able to understand our stance in this regard. Should you have any further concerns or queries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,