Return of wrong size garments
I went to truworths in Somerset mall. Bought 2 size L shirts. Confirm with assistant that they are both a size L. Bought at another shop a third size L shirt. I was in such a hurry on my way to the airport had no time to fit them in the shop. I took one shirt with abd left the truworhs shirts at home. My wife took the tags of and put them in my cupboard. On my return from Pretria I dicovered that the 2 shirts did not fit at all. We still had the tags and proof of payment on my credit card statement. I took the 2 shirts back to the shop just to change for a bigger size. What a bad experience ! The lady refused to exchange the 2 brand new shirts ! An amount of about R1000 down the drain. This is certainly NOT a Woolworths experience!!! This matter and service will be reported at the consumer council. You will never see me or my family again.
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
This matter has been escalated to both the Store Manager, as well as the Area Manager. We were advised that as the items were not in the same condition as when it was bought, an exchange could not be authorized. We can also confirm that the outcome to your query has been communicated to you.
We regret that you are not pleased with the feedback received, however sincerely hope that you will understand that this policy is in place for your protection, and ours.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
This matter has been escalated to both the Store Manager, as well as the Area Manager. We were advised that as the items were not in the same condition as when it was bought, an exchange could not be authorized. We can also confirm that the outcome to your query has been communicated to you.
We regret that you are not pleased with the feedback received, however sincerely hope that you will understand that this policy is in place for your protection, and ours.
Kind regards,
Truworths Online Team